FREQUENTLY ASKED QUESTIONS
CAN I CUSTOMIZE MY HOODIE?
You bet! We love collaborating with our customers so you receive a product you love. We're able to accommodate most custom color requests, as well as most sizing adjustments and things like custom harness openings on our Dog Hoodies. Simply type your custom request into the customization field when selecting your product, and we'll be in touch! If you want to reach out directly about a custom order, we'd love to hear from you. Send us a message at support@doubledogwear.com!
HOW DO I CHOOSE THE RIGHT SIZE?
Check out our Sizing Guide for easy-to-follow instructions on how to get the most accurate measurements to determine hoodie sizing. Remember that you can always request a sizing customization when selecting your product to add to your cart. Feel free to reach out to support@doubledogwear.com with any sizing questions; we want to make sure your hoodies are a great fit!
WHAT IS YOUR RETURN POLICY?
We're passionate about our products, and we want you to love them, too. If you're not thrilled with your order, we will make it right. We offer easy returns and exchanges on unworn, non-custom items; just pay flat rate shipping and you're good to go. Email us at support@doubledogwear to get your return or exchange started.
Please note that due to the nature of custom products, we are unable to offer refunds or exchanges on custom items.
WHAT ARE THE PAYMENT OPTIONS?
We accept payment by credit card.